Shipping
& Returns
Small Batch Skincare, Delivered with Care.
Where We Ship
At this time, we only ship within Canada.
If you live abroad and wish to experience our compositions, please join the Compass List to be notified when international shipping becomes available.
We look forward to expanding our reach in the future—please sign up to the Compass List for updates on new regions.
At One Compass, we believe skincare should arrive as softly and effortlessly as the ritual itself.
That’s why we offer complimentary shipping on all orders—always. No codes. No thresholds. No guesswork. Each blend is packed with care and shipped directly from our studio in Alberta, Canada.
Complimentary Shipping
Each order is blended in small, intentional batches and shipped with care. Processing typically takes 3–5 business days, though during high-demand cycles, your ritual may take a little longer to arrive—we’ll always keep you informed.
CANADA
Estimated delivery: 3-5 business days via Canada Post, UPS, DHL or Purolator.
P.O. Boxes will be shipped via Canada Post—please allow additional time.
Processing & Delivery Times
Returns & Exchanges
Due to the fresh, small-batch nature of our skincare, we are unable to accept returns or exchanges. However, your experience matters to us.
If your product arrives damaged or you’re not fully satisfied, please reach out to support@onecompassbeauty.com within 7 days of delivery and we will do our best to make it right.
