Frequently Asked Questions

The BRAND

Where are your products made and how are ingredients sourced?
Everything is handcrafted in Alberta, Canada. We source certified organic or pesticide-free ingredients whenever possible, and every ingredient is chosen for its integrity and impact—on your skin and the environment. Subtle shifts in color or texture are signs of seasonality and freshness, not flaws.


Are your products clean and cruelty-free?
Yes. All of our formulas are certified clean and cruelty-free. We proudly hold both CertClean and Leaping Bunny Certifications.


Why ultraviolet glass packaging?
Our violet glass doesn’t just look beautiful—it’s functional. It protects each formula from visible light while allowing in beneficial UV rays, helping to preserve freshness and extend shelf life naturally. It’s also reusable, recyclable, and aligned with our sustainability ethos.

What makes One Compass different?
At One Compass, we embrace a refined form of maximalism. Our formulas are layered, intentional, and rooted in the belief that your skin deserves more—not just more ingredients, but more purpose, more performance, and more care. Crafted in-house and in small batches, every composition is guided by intuition, precision, and the full bounty of nature paired with clinically proven ingredients.

We hand-infuse 14 certified-organic botanicals over several weeks to create the nutrient-dense base of our skincare. With no added fragrance and a strong focus on sensitive skin, our products are both gentle and transformational.


Why do your products have so many ingredients?
Because skin responds best to abundance—with intention. Our maximalist approach allows for a layered composition of bioavailable nutrients, botanicals, and clinically proven ingredients that work synergistically. Just like a diverse diet supports overall health, a richly formulated skincare product nourishes more holistically. This is skincare designed for results you can feel and see.

The PRODUCTS

What is The Clay Cleanser?
A balm-clay hybrid that melts into the skin, detoxifies with mineral-rich French green clay, and rinses away clean. It clarifies without stripping and turns cleansing into a comforting, sensory experience.

How long does The Clay Cleanser last?
With AM/PM use, the 30 mL jar lasts 6–8 weeks.

My Clay Cleanser melted—can I still use it?
Absolutely. If you prefer its balm texture, tighten the lid and melt it gently in hot water (not boiling), then cool in the refrigerator. Texture variations do not affect efficacy.

Can I use these if I have oily or blemish-prone skin?
Yes. The Concentrate helps balance and calm inflammation. The Clay Cleanser purifies without disrupting the skin's barrier. Together, they offer support, not stripping—perfect for sensitive or blemish-prone skin.

Are your products safe for pregnancy or nursing?
While we avoid harsh or disruptive ingredients, we recommend checking with your healthcare provider for personalized advice.

Do you use preservatives? What’s the shelf life?
Blended monthly without preservatives, each bottle and jar is crafted for potency and vitality. Once opened, they are stable for 12 months — though at their most vital within the first 6. For the freshest ritual, we invite you to follow your compass and use fresh.

What are your products free from?
No aluminum, talc, parabens, PEGs, sulfates, silicones, mineral oil, GMOs, artificial fragrance, essential oils, palm oil, or synthetic dyes. No shortcuts. No compromise.

Which skin types are your products suitable for?
All skin types—especially sensitive, reactive, blemish-prone, or mature skin. Our formulas are free from added fragrance, essential oils, and common irritants, making them suitable for even the most delicate complexions.


What is The Concentrate?
A silky, multi-layered facial oil with 58 ingredients: plant infusions, specialist oils, and proven clinical ingredients like vitamin C, bakuchiol, and coenzyme Q10. It restores balance, enhances radiance, and helps build long-term skin resilience.


Why use The Concentrate instead of a lotion or cream?
Creams and lotions are largely water-based and heavily preserved. The Concentrate is waterless, filler-free, and nutrient-dense. Its oil-based format supports lasting hydration while helping to reinforce the skin barrier.


Why do you include ingredients like CoQ10 and Vitamin C?
These clinical ingredients elevate our formulas, helping brighten, firm, and protect. We use them at meaningful, skin-compatible concentrations—not just to include them, but to make a visible difference. This is where powerful plants meet proven science.


How long does The Concentrate last?
With AM/PM use, our 50 mL bottle lasts approximately 8–10 weeks.